Refund policy

Elande Return & Refund Policy

At Elande, we want our customers to have a reliable and satisfying shopping experience. Please review our return and refund policy before making a purchase.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, unwashed, with original tags, accessories and original packaging, wherever applicable. Proof of purchase or order details may also be required.

To request a return, please contact us through the contact details provided on our website. Please do not send an item back without first contacting us and receiving return instructions.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery.

We may request photographs, videos, packaging details or other information reasonably required to verify the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety or other applicable reasons. These may include personal-care or hygiene-sensitive products once opened or used, perishable goods, customized or personalized products, and products specifically identified as non-returnable on their product page.

Items damaged through misuse, improper handling, normal wear and tear, or failure to follow product-care instructions may not qualify for return.

Please contact us if you are unsure whether a particular product is eligible for return.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Exchanges

Where an exchange is available, it will be subject to product availability and the condition of the returned item.

If an exchange cannot be provided, we may offer a refund or another appropriate resolution depending on the circumstances.

Return Shipping

For an eligible return due to a damaged, defective, or incorrect item, Elande will provide appropriate return instructions and, where applicable, arrange or bear reasonable return shipping costs.

For other eligible returns, return shipping charges may be the customer's responsibility unless otherwise stated or required by applicable law.

Refunds

Once we receive and inspect an eligible returned item, we will inform you about the status of the refund.

Approved refunds will be processed to the original payment method, where possible. The time taken for the amount to appear in your account may vary depending on the bank or payment provider.

Original shipping charges, if any, may not be refundable except where required by law or where the return results from an error attributable to Elande.

Cancellations

Orders may be cancelled before they are processed or shipped, where cancellation is still possible. Once an order has been shipped, any return will be handled according to this Return & Refund Policy.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us at vishnu124mohan@gmail.com.