Shipping policy

Shipping Policy

Thank you for shopping with Elande. We aim to process and deliver your orders safely and within a reasonable timeframe.

1. Order Processing

Orders are generally processed within 1–3 business days after order and payment confirmation.

Orders may not be processed or dispatched on Sundays, public holidays, or other non-working days. Processing times may occasionally vary due to product availability, order volume, or circumstances beyond our control.

2. Estimated Delivery

After dispatch, standard delivery is generally expected within 5–12 business days, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, regional restrictions, public holidays, or other circumstances beyond Elande's reasonable control.

3. Shipping Charges

Applicable shipping charges will be clearly displayed during checkout before the customer completes the order.

Elande may occasionally offer free shipping, promotional shipping rates, or free shipping above a specified order value. Any applicable conditions will be displayed on the website or during checkout.

4. Order Tracking

Where tracking is available, tracking details will be shared after the order has been dispatched through the contact information provided with the order.

Tracking information may take some time to update after dispatch.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number when placing an order.

Please contact Elande as soon as possible if you notice an error in your shipping information. Once an order has been dispatched, we may not be able to change the delivery address.

Additional delivery costs arising from an incorrect or incomplete address provided by the customer may be the customer's responsibility, where applicable.

6. Lost, Damaged or Incorrect Shipments

Please inspect your order upon delivery.

If your package is lost in transit or your order arrives damaged, defective, or incorrect, please contact Elande as soon as possible, preferably within 48 hours of delivery for damaged or incorrect shipments.

We may request photographs, videos, packaging information, order details, or other information reasonably necessary to investigate the issue.

Eligible cases will be handled in accordance with our Return & Refund Policy and applicable law.

7. Delivery Availability

Elande currently ships to serviceable locations within India.

Delivery availability may depend on the PIN code and courier service coverage. We reserve the right to cancel and refund an order if delivery to the provided location is unavailable.

8. Contact Us

For shipping, delivery, or tracking assistance, please contact:

Elande
Email: vishnu124mohan@gmail.com
Phone: +91 99470 61215